Lori Pon, The Auto Club Group: The Top Tech, People and Policy Takeaways in Insurance

An SS&C AWD Insurance interview series

In the eighth interview of this series, SS&C’s David Turner talks with Lori Pon, Director, Claim Transformation & Claim Service Center, The Auto Club Group, to uncover the top takeaways across a variety of insurance-related topics, including:

• Digital interactions: customer choice is key. • Accelerating innovation during the pandemic. • Claims change management: what’s working. • Leveraging AI and data to enhance the customer experience. • Making “virtual” work. • Leveraging partnerships to add new capabilities.

Links mentioned in this episode: https://www.ssctech.com/solutions/products-a-to-z/awd